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What about special order Porsche or BMW parts?

Wayne R. Dempsey

Effective January 1, 2005, Porsche and BMW have changed their return policy for companies like us who provide dealer-only parts to the public. Porsche and BMW both now impose a 15% restocking fee on dealer-only parts that are returned by us. In addition, they are adhering to a strict limit on the amount of time an item can be returned.

To continue our ability to offer these parts to our customers, we must pass on these new return requirements. Effective March 10th, we will be passing on this 15% restocking fee on any Porsche & BMW \"dealer-only\" and \"special-order\" parts that we do not regularly stock. In addition, these items must be returned within 30 days of their purchase, or we will not be able to accept the return back (Porsche & BMW will refuse the return). Unfortunately, this is a nation-wide policy change that is imposed on all dealers as well (i.e. if you went to the parts window at the dealer, they will require the 15% restocking fee on all returns). We are not happy about this new policy, but we are forced to adhere to it if we are to continue to provide these parts to our customers.